We will take 2 working days to prepare all orders placed from Mondays to Fridays. Orders placed on Saturday and Sunday or any azette holidays will be sent for processing on the next working day.

During rush hours or delays in verification of information, orders may be temporary delays.

Orders placed through online payment system have go through a fraud status check and once cleared by our payment processor will be processed further.
Payments will be accepting just online bank transfer. Credit card or any other online payment system. We are not dealing with cash on delivery.

Once the order is shipped, you will receive an email contacting tracking information, be sure to check junk/spam folder as well.

Expected Delivery Time:

Pakistan:

7-14 working days (Once the order has been confirmed)

International:

10-20 working days (Once the order has been confirmed)

Note: The order delivery/dispatch may get delayed due to influx of orders during sales and new collection launches.

Address Modifications:

Address modifications are not allowed, once the order has been placed (including cod and online paid orders).

Couriers:

Pakistan:  Call courier, Pakistan Post, Leopard, TCS

International:  DHL & Pakistan Post

Shipping and Customs Duties:

Shipping charges are based on destination, size and weight of your order on international orders. Any customs duties or taxes, if applicable by the respective country’s officials will be borne by the customer.
We currently offer local shipping within Pakistan.

Shipping Criteria:

For PK Store, free local and International Shipping (Above 115,000 USD)

For USD Store, free local and International Shipping (Above 600 USD)
For UK Store, free local and International Shipping (Above 600 GBP)

Order Cancellations:

Orders placed through credit card or any other online payment system have to go through a fraud status check, and once cleared by our payment processor will be processed further.

If the fraud status returns ‘failed’ the order is cancelled automatically.

Orders can be cancelled upon customer’s request any time before they are processed.

You can cancel items or orders that haven’t entered the processing phase. Conversely, once your order has shipped you will receive a confirmation email that includes tracking information. In this instance, our Exchange policy will apply.

EN Fashion Trend may cancel orders for any reasons which may include:
Stock unavailability, Technical errors, Declined payment by your authorized payment institution, or pricing imprecisions.

Refund Policy:

We have no existing refund policy. However, in case of unavailability of stock, or if the product is in a defective condition, refunds may be exempted. Your refund will be credited back to your original method of payment within approximately two weeks of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.

All shipping and handling costs are non-refundable.

We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery. Instead, store credit shall be issued against the refused parcel once it reaches back to our stock.